Finalisation of a Booking
On booking we ask you to make a down payment in the amount of 30% of the total amount, the remaining amount should be paid by 14 days ahead of your arrival date. If you book short-term, we ask you to settle the overall bill on site.
The price listed on your booking confirmation includes water, electricity, heating, rubbish, wood for the stove (Ferienhaus Tirol, Ferienhaus Ban Brösign, Strahlkogel Apartment), WiFi, resort tax (tax for the local tourist board) as well as the initial linen and towels and dishcloths.
Cancellation conditions
Current cancellation conditions due to the Covid-19 situation to October 31th, 2021
- up to 8 days before arrival - free cancellation
- from 7 days before arrival - 90% cancellation costs of the total price
Cancellation conditions from November 1st, 2021
- up to 15 days before arrival - free cancellation
- from 14 days before arrival - 90% cancellation costs of the total price
Cancellation conditions from May 1st, 2022
- up to 30 days before arrival - free cancellation
- from 29 days till 15 days before arrival - 40% cancellation costs of the total price
- from 14 days before arrival - 90% cancellation costs of the total price
The right of withdrawalaccording to §18 section1 line 10 FAGG does not apply, for this the Austrian Hotel contract conditions apply: https://www.wko.at
Your reservation without risk!
Should there be a travel ban or travel restriction or travel warning due to Corona and the following conditions come into force, you can cancel or change your reservation free of charge:
- There is an official travel warning for your place of residence.
- Upon your return, you must be placed in a legally mandated quarantine.
- When we are not allowed to rent out our apartments / holiday homes.
If you cancel up to your free cancelation prior to your holidays, the down payment minus a processing fee of € 30,00 per booking is refunded.
Hygiene & Safety
Behavior of guests in accommodation establishments due to the corona pandemic
- The “Must have rule” (tested, recovered, vaccinated) is required for access to indoor facilities 12 years and up
- Step-by-step plan: Safety measures apply depending on the bed occupancy rate of intensive care units (More details)
- Mandatory registration at gastronomy (visit to a restaurant)
- Distance of at least 1 meter from other people except for people.
- In our apartments, mouth and nose protection is not a MUST. We have a separate entrance to each apartment/holiday home and you will not meet any other guests. In the supermarkets and on public transport (including cablecars) you need mouth and nose protection. Exceptions are children up to the age of 6 or people who cannot be expected to do so for health reasons.
- No shaking hands and hugs.
- Wash hands several times a day.
- Sneeze or cough into the crook of your arm or into a handkerchief.
- Do not travel if there are signs of illness. If there are any signs during your stay, contact the host.
For the Ötztal holiday destination, there are clear safety rules at the various contact points along the “customer journey”. From accommodation to leisure facilities, from ski buses to events, ski schools, ski rentals, etc.
The new ordinances of the federal government are constantly being supplemented and adapted.
You can find information at: www.oetztal.com
With your care you protect yourself as well as the other guests and your hosts!
Travel cancellation insurance
To safeguard from possible cancellation fees, we recommend taking out a travel cancellation insurance. You can order one online directly here - http://start.europaeische.at/hsp?AGN=10020794
Insurance coverage despite a pandemic - here you can find more information https://service.europaeische.at/doc/de/Information-Hotellerie-Oesterreich.pdf
Arrival and departure / Check-In and Check-Out
The apartments in the Landhaus Waldhart can be accessed from 3:00 p.m. onwards on your arrival day. The Ferienhaus Tirol and the Ferienhaus Ban Brösign can be accessed from 4:00 p.m. onwards on your arrival day. If you arrive earlier, you can leave your luggage in the basement. If you arrive later than 7:00 p.m., please let us know in advance.
We ask you to vacate your apartment/holiday home by 9:00 a.m. on your departure day.
Discounts for children / baby and toddler equipment
- 0 – 3 years: 100%
- 4 – 7 years: 50%
Please ask for our discounts for children in the main season!
Baby and toddler equipment can be rented free of charge. Information is available here: http://www.umhausen-niederthai.com
Pets
You can bring your pets. We charge a cleaning fee of € 70 per animal and stay. Please let us know in advance if you intend to arrive with a pet. Here you will find the rules for animals
